This privacy policy describes how Maison Hayoit uses the information concerning the data collected when an Internet user visits the Maison Hayoit website, creates an account or uses the services provided by the online store.
This privacy policy supplements the general terms and conditions of use as well as the general terms and conditions of sale of the website.
For the purposes of this privacy policy, the term "you" refers to the Internet users of Maison Hayoit, i.e. those who have visited the Maison Hayoit website or who avail themselves of the services provided by the online store.
The term "data subject " refers to any natural person or legal entity whose personal data is processed by Maison Hayoit.

This privacy policy applies to all personal data that you have transferred at any time, including before any registration.

Maison Hayoit makes sure that your data is processed securely and will warn you if the security of your data is compromised.

Finally, the personal data processed and stored by Maison Hayoit is used exclusively for the purposes requested.


The protection of the privacy and the security of the data of Internet users are of the utmost importance to Maison Hayoit.

Maison Hayoit is responsible for the use and processing of the Internet user’s data. Its registered office is located at 10 Rue de la Graignette, 1420 Braine l'Alleud. The company is registered with the Crossroads Bank for Enterprises (CBE) [central business register] n° BCE 0414.501.190.

Maison Hayoit is a société anonyme [public limited company], active in the retail trade of household linen in specialized stores.


Data are processed in accordance with this data protection privacy policy and in compliance with the applicable laws and regulations on data protection, in particular:

  • Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data,
  • The Protection of Natural Persons with Regard to the Processing of Personal Data Act of 30 July 2018.

This privacy policy is consequently intended to inform you about:

  • Personal data processed and the reasons why said data are collected,
  • The content of the processing operations carried out by Maison Hayoit,
  • Your rights under the applicable legislation on the protection of personal data and the means to exercise them.


We collect all the personal data you provide when you decide to use our services.

The data collected can be used for the following purposes:

  • Enable Maison Hayoit to process the order,
  • Improve the customer relationship management,
  • Improve the marketing service (user experience, statistics, etc),
  • Activate a customer account,
  • For correspondence,
  • For purchase orders,
  • For invoicing,
  • For the security of our services (including to investigate security breaches or illegal activities carried out through or in connection with our website).


We collect and process the following information in order to provide the services you request from us:

For natural persons:

o    your forename and surname and all information necessary to identify you,
o    your correspondence and billing address,
o    your e-mail address,
o    your business and possibly private telephone number,
o    your fax number,
o    all data strictly necessary to carry out one of the tasks that Maison Hayoit has set out to accomplish,

For legal entities:

o    your corporate name,
o    your company name, form and registration number with the CBE,
o    your correspondence and billing address,
o    your e-mail address ,
o    your business and possibly private telephone number,
o    your fax number,
o    all data strictly necessary to carry out one of the tasks that Maison Hayoit has set out to accomplish,

More specifically, when you visit our website, the following information may also be collected:

  • The IP address, which is detected automatically by the server during each visit to the website,
  • Information collected through cookies,
  • Information concerning the pages you have consulted on the website.


Within the limits set by the applicable laws and regulations, data subjects have the following rights concerning the personal data processed:


If your data are processed by Maison Hayoit, you have the right to obtain the following information:

  • Confirmation as to whether or not your personal data are being processed,
  • The purposes of the processing,
  • The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations. In such a case, you have the right to be informed of the appropriate safeguards regarding such transfers,
  • Where possible, the envisaged period for which the personal data will be stored or, if not possible, the criteria used to determine that period,
  • The right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing. In such a case, the data of the data subject shall be definitively erased after validation by Maison Hayoit.
  • Where the personal data are not collected from you, any available information as to their source,
  • The existence of automated decision-making, including profiling, referred to in Article 22 (1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject,
  • A copy of the personal data undergoing processing. Maison Hayoit shall provide the personal data at the request of the data subject in PDF or CSV format.

The data subjects can exercise these rights by contacting Maison Hayoit by -email at info@hayoit.com or by lodging a complaint with the Belgian Data Protection Authority at the following addresses:

- https://www.autoriteprotectiondonnees.be or
- 35 Rue de la Presse, 1000 Brussels


You have the right to request which information about you is recorded and to request rectification if certain information is inaccurate. To exercise this right, please send an e-amil to info@hayoit.com.


If you agree today to provide your data and they are processed for the purpose of Maison Hayoit’s mission, you can always withdraw your consent subsequently. In such a case, Maison Hayoit will explain to you how these data will be erased.
You also have the right to obtain the erasure of your personal data in the following cases:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
  • You object to the processing as is your right (see the point on the exercise of that right in this privacy policy),
  • Your personal data have been unlawfully processed,
  • Your personal data have to be erased in compliance with a legal obligation in Union or Member State law to which the controller is subject.

To exercise this right, please send an e-mail to info@hayoit.com.


You have the right to restriction of processing when:

  • The processing is unlawful,
  • You contest the accuracy of the personal data (for a period enabling the controller to verify the accuracy of the personal data),
  • The controller no longer needs the personal data for the purposes of the processing, but they are required for the establishment, exercise and defence of legal claims;
  • You have exercised your right to object.

Where processing has been restricted, your personal data shall, with the exception of storage, only be processed with your consent for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.
You shall be informed by the controller about any restriction as well as before said restriction of processing is lifted.
To exercise this right, please send an e-mail to info@hayoit.com.


You have the right to object at any time to processing of personal data concerning you.
You do not have the right to prevent us from continuing to process your data if:

  • It is necessary for the performance of a contract concluded with you,
  • It is imposed by the legislation in force,
  • If the processing is necessary for the establishment, exercise or defence of legal claims.

To exercise this right, please send an e-mail to info@hayoit.com.


You have the right to receive the personal data concerning you which are recorded in a portable and readable format. To exercise this right, please send an e-mail to info@hayoit.com.


We store and process personal data for as long as necessary for one of the above purposes, and only to the extent necessary to that end, without prejudice to the exercise of the rights of the data subjects as stated above.

Maison Hayoit uses the Open Source platform Prestashop which offers various modules that comply with the GDPR provisions.

Maison Hayoit thus has an interface that comprises all its registered customers and their personal data. Through this database, Maison Hayoit can transfer the collected personal data in PDF or CSV format to the customers who so request as well as erase the personal data at the customer's request.

The platform operated by Maison Hayoit also enables it to monitor the actions of its customers relating to their personal data. Such monitoring includes the following data: Forename/surname of the customer or customer ID, the type of request (accessibility, consent or erasure of data) as well as the date and time of the action.


Members of Maison Hayoit will have access to your data in order to process your request.

The personal data provided are collected and processed exclusively for internal purposes.

The persons to whom we transmit personal data are mainly assigned to the mission you have entrusted to Maison Hayoit.

If the processing of your file so requires, this privacy policy authorizes Maison Hayoit to share relevant data concerning you with third parties. Only data that are strictly necessary for the execution of the mission of Maison Hayoit will be transmitted.

If your file has to be processed elsewhere in the European Union than in Belgium, and if you agree, the data concerning you and collected by Maison Hayoit may be shared with third parties in other EU Member States.

The data you upload on the Maison Hayoit website will be shared with the persons you designate.


a)    Definition

A cookie is the equivalent of a small text file, automatically deposited on the Internet user’s terminal (computer hard drive, tablet, smartphone, or any other suchlike device) through his or browser in order to record his or her activities when surfing on the Maison Hayoit website.

b)    Cookies used

Cookies have different functions. They collect and retain different types of information, such as the language preferences of visitors and statistics about visitors to a website, or make sure that the website is operating under optimal conditions. Some of these cookies are consequently necessary to enable you to access our website in an optimal manner.
Other cookies are saved only when you give your consent.
The cookies used by Maison Hayoit are strictly necessary for the provision of the service and are thus exempted from prior consent.
They are:

  • Shopping cart cookies for a merchant website,
  • Session identification cookies for the duration of a session or persistent cookies limited to a few hours,
  • Authentication cookies,
  • Session cookies created by a multimedia player,
  • Load balancing session cookies,
  • Certain analytics,
  • Persistent cookies to customize the user interface (choice of language or presentation).

Maison Hayoit reserves the right to add other types of cookies for which prior consent is required.
c)    Cookie retention period

Most cookies work only during a single session or visit. Persistent cookies are stored until your consent expires, unless you decide to delete them before then. Session cookies expire at the end of the session, as soon as you close your browser window.


This consent is valid for as long as you use our services.

If you agree today to provide your data and they are processed for the purpose of Maison Hayoit’s mission, you can always withdraw your consent


We reserve the right to amend this privacy policy from time to time. The latest version of this privacy policy will be communicated to you as soon as said policy is updated.