Upon receipt of confirmation, Maison Hayoit shall spare no effort to deliver the orders to its customers as promptly as possible.

Deliveries are currently limited to the Belgian territory. The delivery time is approximately 3 to 5 working days (excluding Saturday, Sunday and public holidays) subject to availability of the items.

MAISON HAYOIT offers free shipping for any order as of €75. Below this amount, the delivery charges shall amount to €7.50.

The charges are subject to change without notice at any time. The applicable shipping charges shall be those indicated at the time the order is placed.

Products ordered by the customer in accordance with these terms and conditions shall be delivered to the delivery address indicated by the customer on the order concerned. The customers may also pick up their orders in one of the Maison Hayoit stores free of charge.

Maison Hayoit works with an external carrier (BPOST) and shall decline any and all liability in the event of late delivery, loss of parcels or anomaly concerning the package (damaged, open, etc).

If the parcel could not be delivered because the customer or the addressee of the order was absent, a delivery notice shall be left behind so that the parcel can be picked up at the post office indicated therein during a period of 14 calendar days.

If the package is not picked up within this period, it shall be returned to Maison Hayoit and customers shall be reimbursed, by any means, at the discretion of Maison Hayoit for the amount of their order, minus the delivery charges, and the sale shall be cancelled, which shall be expressly accepted by the customer under these terms and conditions.
Exchanges and return

The product(s) must be returned within fourteen calendar days as of the date of delivery. Returns of products beyond this period shall not be accepted.

The return costs shall be borne by the customers.

Customers must use the original box to return the products. They shall also be required to return the item(s) unused, unwashed, and in their original packaging so that they can be re-sold. The price tag must be intact.

Maison Hayoit may withhold the reimbursement until it has received the product(s) or until the customer has provided proof of the return shipment thereof.

Maison Hayoit shall check the state of the returned items before proceeding to any reimbursement or exchange of size or colour.

Maison Hayoit shall reimburse the customer for all amounts paid following the purchase, including delivery charges for any order as of €75. Below this amount, said charges shall be borne by the customer.

Maison Hayoit shall proceed to the reimbursement within 14 days as of the date of reception of the return parcels, by the same method of payment as used at the time of purchase.

The expenses for the return of the parcel shall not be reimbursed, however.

The reimbursement shall be made on the account associated to the card used at the time of the initial purchase.

Customers or, where applicable, the recipients of the order shall return the product(s) ordered to the address of Maison Hayoit's registered office (10, rue de la Graignette 1420 Braine l'Alleud). 

They may also return the product(s) concerned to one of the Maison Hayoit stores (Etterbeek, Uccle, Genval, Waterloo, Stockel, Wavre, Nivelles, Bascule), subject to producing proof of purchase of the returned product (for example an e-mail of order confirmation, invoice). The product(s) must be accompanied by the order number.

Any risk relating to the return of a product shall be assumed by the customer or the recipient of the order.

The customer shall indicate that the shipment is a return and the corresponding product(s).
Maison Hayoit shall initiate the return procedures once the package is received.

The exchange shall be valid for the same item only. If the customer wishes to exchange the item for another model, the item will have to be returned and a new order placed.

Customers shall indicate on the delivery note the size and/or colour of the items they wish to exchange.

If the size and or the colour is no longer available, Maison Hayoit will proceed with the reimbursement.

The exchange can be made in one of the Maison Hayoit stores in Belgium or by BPOST.

The exchange procedure shall be identical to the return procedure.
The details can be found in these different documents: